We understand how important it is for you to receive your order promptly. If your order hasn't arrived yet, please follow these steps to track its status:

1) Check Your Order Confirmation message:
Start by checking the confirmation message you received when you placed your order. This message typically contains a tracking number.

2) Track Your Order:
Use the tracking number provided in your confirmation message to check the current status of your order on the courier's website. This will give you real-time information on the location and estimated delivery time of your order.

3) Allow for Processing Time:
Sometimes, there might be a delay in processing your order before it is shipped. Check the estimated processing time mentioned on the product page or in your order confirmation message/email. If the processing time has passed, and your order is still not shipped, contact our customer support. Normally our order processing time is 30 minutes to 1 day.

4) Check Delivery Address:
Ensure that the delivery address provided during the checkout process is accurate. Sometimes, delays can occur if there are issues with the address or if the courier is unable to locate it.

5) Check for Delivery Attempts:
If the courier was unable to deliver your package, they may have left a delivery attempt notice. You can then follow the instructions on the notice to reschedule delivery or pick up your package.

6) Contact Customer Support:
If you've completed the above steps and still haven't received your order, please contact our customer support team +880 1795-328196 (Dhanmondi), +880 1861-660992 (Bangshal). Provide them with your order number and any relevant details, so they can investigate the issue and provide you with a solution.

Our goal is to ensure you have a smooth shopping experience, and we apologize for any inconvenience caused by the delay in your order. Rest assured, our customer support team is here to assist you in resolving the issue and getting your order to you as soon as possible.